> ## Documentation Index
> Fetch the complete documentation index at: https://kb.snagr.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.
# How to update / close issues?
After [an issue is created](/en/issues/add-issues/how-to-add-an-issue), different parties may be involved to fix, sign off and close out issues. It is important these different parties are involved completing the full circle of the issue rectification process.
**Device**
When you attempt to close issues, you have the option to:
**Quick close**: change defect status / pin colour directly
**Close and comment**: change defect status / pin colour with photo attachments or comments
It is best practice to update issues with photos so that it provides evidence and support to the record.
Or update issue status
**Website**
**
Who** can update issues?
Apart from Read Only users, all users and contractors on SnagR are able to update issue records.
**How** to update issues on website?
You can update issues at Issue Dashboard or Plan Viewer.
**Issue Dashboard**
Simply drag and drop the issue to the desired column.
**Plan Viewer**
Simply click Close to update status.
Note depending on your permission, you will see the term \ \ \ correspondingly.