> ## Documentation Index > Fetch the complete documentation index at: https://kb.snagr.co.uk/llms.txt > Use this file to discover all available pages before exploring further. # Defect Management **What were the challenges?** 1. Heavy administrative work in the write up of defect reports 2. Difficult to trace progress through messaging apps, emails and paper-based reports 3. Limited analysis of defects for and across projects as a result of paper based process and unstructured data input **Before** Implementing SnagR The inspection team takes pictures on site using a camera, load them onto the computer, write up a report on Word or Excel and print it to distribute to relevant parties. These reports serve as a basis for discussion in regular meetings. Progress on defect rectification are shared in daily or weekly meetings and information is updated on a white board. Information remains fragmented during the cycle. Success Stories Handover to Purchaser.011 **How did SnagR help?** 1. [Capture defects via mobile app](/en/issues/add-issues/how-to-add-an-issue) and [generate issue reports](/en/issues/report-and-analytics/how-to-generate-an-issue-report) in a click 2. Trace issues rectification progress through [dashboard](/en/issues/find-issues/how-do-i-search-issues-on-device) and [automated email notification](/en/issues/find-issues/where-do-i-see-issue-notifications) 3. Access up-to-date and [automated](/en/issues/report-and-analytics/how-do-i-view-analytics) [analytics](/en/issues/report-and-analytics/how-do-i-view-analytics) anytime anywhere **A\*\*\*\*fter** Implementing SnagR As soon as the site team has captured issues and synchronised them from the mobile app, they can generate a safety issue report in a click via the website. The data also feeds into an automated dashboard that analyses all issues recorded overtime. Success Stories Handover to Purchaser.036 This is an example of capturing a defect through SnagR app: Success Stories Handover to Purchaser.038 To generate a defect report, the team can apply any filters they need, e.g. created date range, subcontractor, issue category, priority, etc, then simply click Print to PDF. Here is an example of a defect report: Success Stories Handover to Purchaser.032 This is a standard issue analytics dashboard: Success Stories Handover to Purchaser.039 **What is required to set this up?** 1. [A 2 or 3 tier drop down list of photo categories and descriptions](/en/set-up-project/standard-issue-list-company-level/how-to-design-the-issue-list) 2. [List of users and contractors](/en/set-up-project/accounts-and-permissions-project-level/how-to-add-users-to-project) 3. [Layout plans to reference defects to locations](/en/set-up-project/drawings-project-level/how-to-upload-drawings) ***Note*** Here are the main features used in SnagR: 1. [Capture issues](/en/issues/add-issues/how-to-add-an-issue) 2. [Update issues](/en/issues/update-issues/how-to-update-issues) 3. [Generate defect report](/en/issues/report-and-analytics/how-to-generate-an-issue-report)